This guide will show you how to connect your Hinto AI knowledge base with Intercom's Fin AI Agent. By syncing your documentation, you empower Intercom's AI to provide accurate answers to customer questions directly from your content. You will need a published Hinto AI project with a public URL and administrative access to your Intercom workspace.
In your Hinto AI project, click the three-dot icon next to the project title to open the settings menu.
Select the Publishing tab from the left sidebar in the Project Settings modal.
Ensure your project's Status is set to Published. If it is not, publish it first.
Under Documentation URL, copy the full public URL for your knowledge base.
Log in to your Intercom account and navigate to the Knowledge section from the main menu.
In the Sources view, scroll down to the Websites section and click the Sync button.
In the 'Sync website' window, paste your Hinto AI documentation URL into the Main website link field.
Click Next to proceed.
On the Review screen, verify the list of pages and articles that Intercom has found. All pages will be selected for syncing by default.
Click the final Sync button to start importing your documentation. The process may take a few moments to complete.
This article explains how to integrate your Hinto AI-generated documentation as a knowledge source for Intercom's Fin AI Agent. This integration allows the AI to use your up-to-date articles to provide instant, accurate answers to customer inquiries, improving support efficiency and ensuring consistent information delivery.